What is contained here
This page includes the following policies and agreements:
- Refund Policy
- Clooz End User License Agreement
Ancestral Systems Refund Policy
We stand behind our products. When you purchase a product directly from us, you receive an automatic 100% guarantee of a full refund of your purchase price for 30 days following the date of purchase.
Should you desire a full refund within the 30 day period, please contact us at Support. Be sure to provide sufficient detail (your name, product, purchase date, purchase price) so that we may quickly and correctly process your refund. All refunds will return your purchase price to the original credit card account from which the purchase price was drawn. NO CASH REFUNDS can be provided. Refund of purchases through resellers are only possible when provided by the reseller.
CLOOZ End User License Agreement
License Grant
"You" means the person or company who is being licensed to use the Software or Documentation. "We," "us" and "our" means Ancestral Systems, LLC, 6326 Golden Star Place, Columbia, Maryland 21044, United States of America.
We hereby grant you a nonexclusive license to use a copy of the Software on any computer owned by you for your own individual business or personal purposes, and your use alone. Only the individual license holder (and their immediate household members) is authorized to use the Software. Multiple individuals in a business or organizational environment require separate licenses for each person, unless you obtain an exemption from us. In return, you agree to use the Software only on your System, on its temporary replacement, or on a subsequent System that replaces your System.
Title
We remain the owner of all right, title and interest in the Software and related explanatory written materials ("Documentation").
Archival or Backup Copies
You may copy the Software for backup and archival purposes, provided that the original and each copy is kept in your possession and that your installation and use of the Software does not exceed that allowed in the "License Grant" section above.
Things You May Not Do
The Software and Documentation are protected by United States copyright laws and international treaties. You must treat the Software and Documentation like any other copyrighted material—for example, a book. You may not:
- copy the Documentation (other than for your own personal use in reading the documentation),
- copy the Software except to make archival or backup copies as provided above,
- modify or adapt the Software or merge it into another program,
- reverse engineer, disassemble, decompile or make any attempt to discover the source code of the Software,
- place the Software onto a server so that it is accessible via a public network such as the Internet, or
- sublicense, rent, lease or lend any portion of the Software or Documentation.
Transfers
You may transfer all your rights to use the Software and Documentation to another person or legal entity provided you transfer this Agreement, the Software and Documentation, including all copies, updates and prior versions to such person or entity and that you retain no copies, including copies stored on computer. You agree to notify us at support@clooz.com of the transfer, and provide the new owners name, email address, and country of residence.
Support
We agree to provide you with free e-mail support in the installation and use of the Software by writing support@clooz.com. This support is effective from the date you purchase the Software.
Software Updates
Occasionally, updated versions of the Software are made available from our Internet web server (see the full update policy on clooz.com to determine what you are eligible to receive). The Software running on your system checks for the availability of a new update each time it is started. This feature can be disabled in the Software (Options control). We may include your serial number and/or other identifying parameters of the Software (such as version number) in what is sent as part of this check for updates in order to validate your license and determine your right to receive updates. No personal information of any kind or other data stored on your system is ever included in this transmission.
Limited Warranty
We warrant that for a period of 90 days after delivery of this copy of the Software to you:
- the media on which this copy of the Software is provided to you will be free from defects in materials and workmanship under normal use,
- the user manual and documentation provided with the Software are substantially complete and contain the information we consider to be necessary for the use of the Software, and
- the Software will perform in substantial accordance with the Documentation.
We do not warrant that the functions of the Software will necessarily meet your requirements, or that operation of the Software will in all cases be uninterrupted or error-free. We do not warrant Software that has been altered or modified by anyone other than us. Any modifications of the Software made by you or anybody other than us, will void our warranty responsibilities. You agree that this warranty does not require us to customize the Software, develop new features, or modify the Software for specific computer hardware.
To the extent permitted by applicable law, THE FOREGOING LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, AND WE DISCLAIM ANY AND ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTY OF TITLE, NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, regardless of whether we know or had reason to know of your particular needs. No employee, agent, dealer or distributor of ours is authorized to modify this limited warranty, nor to make any additional warranties.
SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Limited Remedy
Our entire liability and your exclusive remedy for breach of the foregoing warranty shall be, at our option, to either:
- return the price you paid, or
- repair or replace the Software or media that does not meet the foregoing warranty if it is returned to us with a copy of your receipt.
IN NO EVENT WILL WE BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING ANY LOST PROFITS, LOST SAVINGS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OR THE INABILITY TO USE THE SOFTWARE (EVEN IF WE OR AN AUTHORIZED DEALER OR DISTRIBUTOR HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES), OR FOR ANY CLAIM BY ANY OTHER PARTY.
SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Term and Termination
This license agreement takes effect upon your use of the software and remains effective until terminated. You may terminate it at any time by destroying all copies of the Software and Documentation in your possession. It will also automatically terminate if you fail to comply with any term or condition of this license agreement. You agree on termination of this license to destroy all copies of the Software and Documentation in your possession.
Confidentiality
The Software contains trade secrets and proprietary know-how that belong to us and it is being made available to you in strict confidence. ANY USE OR DISCLOSURE OF THE SOFTWARE, OR OF ITS ALGORITHMS, PROTOCOLS OR INTERFACES, OTHER THAN IN STRICT ACCORDANCE WITH THIS LICENSE AGREEMENT, MAY BE ACTIONABLE AS A VIOLATION OF OUR TRADE SECRET RIGHTS.
General Provisions
- This written license agreement is the exclusive agreement between you and us concerning the Software and Documentation and supersedes any prior purchase order, communication, advertising or representation concerning the Software.
- This license agreement may be modified only by a writing signed by you and us.
- In the event of litigation between you and us concerning the Software or Documentation, the prevailing party in the litigation will be entitled to recover attorney fees and expenses from the other party.
- This license agreement is governed by the laws of the State of Maryland.
- You agree that the Software will not be shipped, transferred or exported into any country or used in any manner prohibited by the United States Export Administration Act or any other export laws, restrictions or regulations.